Privacy policy
Privacy Policy
This policy explains how The Red Case File collects, uses and protects information when you use RedCaseFile.com, request digital materials or purchase a subscription.
Information we collect
When you request a Digital Investigator Pack, join an email list or purchase a subscription, we may collect your name, email address and information you choose to provide. Our service providers may also collect transaction and technical information needed to operate their services.
How we use information
We use your information to deliver requested files and paid content, manage subscriptions, provide customer support, send service messages and, where permitted, send occasional updates about investigations, new cases and investigator releases.
Email and unsubscribe rights
Marketing emails include an unsubscribe link. Unsubscribing from marketing messages does not prevent necessary transactional messages about purchases, subscriptions or account access.
Payment processing
Payments and subscription billing are processed by Stripe. The Red Case File does not receive or store your complete payment-card number. Stripe processes payment information according to its own privacy policy.
Service providers
We use Kit to manage subscribers and deliver email. We may share information with service providers only as reasonably necessary for payment processing, email delivery, hosting, analytics, security and site operation.
Cookies and analytics
Our website and service providers may use cookies or similar technologies for essential operation, security, performance and analytics. Browser settings may allow you to limit cookies, although some site functions may then be unavailable.
Data retention and security
We retain information only as long as reasonably necessary for delivery, administration, legal obligations and the purposes described here. We use reasonable safeguards, but no method of electronic storage or transmission is completely secure.
Your choices
You may request access to, correction of or deletion of personal information we control, subject to legal and operational requirements.
Contact
Questions or privacy requests may be sent to dispatch@redcasefile.com.